❓Frequently Asked Questions💬

Everything You Need to Know!

We want to make your shopping experience as smooth as possible! Here, you’ll find answers to the most common questions about orders, shipping, returns, payments, and more. If you need further assistance, feel free to contact us—we’re always happy to help! 💖

🔹 How can I place an order?

Simply add your favorite items to the cart, proceed to checkout, and complete your payment. You’ll receive a confirmation email once your order is placed.

🔹 What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment options.

🔹 How long does shipping take?

Delivery usually takes 2-4 business days, depending on your location.

🔹 Can I return or exchange a product?

Yes! You can return products within 14 days, except for personalized items. The return shipping cost is covered by the customer.

🔹 Is shipping free?

Shipping costs 20 lei and is paid separately. For international orders, shipping is 4€ if your order is over 6€; otherwise, a higher fee applies to prevent low-value orders.

🔹 How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email.

🔹 Do you offer discounts or promotions?

Yes! Follow us on social media and subscribe to our newsletter to stay updated on exclusive offers.

🔹 Are your products high quality?

Absolutely! We carefully select all our products to ensure comfort, durability, and premium quality.

🔹 What sizes are available?

Each product has a detailed size chart. Be sure to check it before ordering. If you need help, feel free to ask!

🔹 Do you restock sold-out items?

Yes, but availability depends on demand. If you’re interested in a sold-out product, contact us to check for restocking updates.

🔹 Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, you can contact us as soon as possible to make changes or cancel it

🔹 Do you ship internationally?

Yes! We offer international shipping, and costs vary depending on the country.

🔹 What should I do if I receive a damaged or wrong item?

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What if I have more questions?

Feel free to contact us anytime! We’re happy to help. 💖